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FAQ

What payment methods do you accept?
We accept American Express, Discover, JCB, MasterCard, Visa, Apple Pay, Paypal, and Shopify Payments.

Are your products true to size?
In general, RIVI Bikinis swimwear runs SMALL. Sizing can vary slightly depending on the style and collection. Make sure to check our Size Guide before completing your order.

How fast will my order ship?
Order processing & handling may take up to 2 business days before the package is shipped. Order processing and handling times are during business hours, Monday-Friday from 9am-5pm except for US holidays, unless otherwise noted. If an Order Shipment falls during non-processing hours, your order will be shipped the following business day. Please email us at support@rivibikinis.com for any assistance.

Do you ship internationally?
We can do a personal order for you but we are not responsible for any additional duties, taxes or fees levied by border government or customs agents. There are also no returns on international orders.

Can I track my order?
Yes, once your order ships you will receive a shipping confirmation email containing a link to track your package. Please allow 24 hours for your tracking number to properly update.

How long is your delivery time?
Domestic: 2-6 days*
International: 7–21 days*

*USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. 

Can I change my order?
While we can't guarantee changes to orders that have already been shipped without additional shipping costs, we recommend you to notify us immediately within 24 hours. We can take up to 2 business days to process and ship your order and as long as it hasn't been ship, we can make the current changes for you. Please email us at support@rivibikinis.com, call or text us at (855) 748-4678 during business hours to assure immediate changes.

Can I cancel my order?
Please contact us within 12 hours of placing your order if you would like to cancel it or up to 24 hours as long as the order has not been shipped. Once shipped, a refund can be made as long as it's within 14 days of your order's ship date. A 10% administration fee or restocking fee will be imposed. This does not apply to items which we find to be out of stock after your payment, in which case RIVI Bikinis will contact you for either an alternative item or refund of that item.

Can I still return my order?
RIVI bikinis accepts returns within 14 days of your order's ship date. All items must be unused and returned with its original hang tag, sanitary strip, and packaging. We do not refund shipping costs that may have incurred. A 10% restocking fee will be imposed. All sale items are final.

Returns not abiding by this policy will be returned to sender. All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged. All hats and accessories are final sale and cannot be returned or exchanged. All shipping and handling charges, gift cards and store credit are nonrefundable. Items purchased from previous collections must abide by previously enforced policies.  

**ALL ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE EXCHANGED**

Do I have to pay shipping fees if I return an item by mail?
Yes. Shipping fee for the returns and exchanges will be your responsibility.

How do I obtain a refund for items returned by mail?
Refunds will be made using the original method of payment and are usually processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 7 additional business days before the funds are back on your credit card.

Why was a bikini sent back to me after I returned it?
Any returns received not in compliance with our return policy will be returned to the customer.

What if my size is out of stock?
Merchandise found at RIVI Bikinis is subject to limited selections and quantities. Typically, only our newest collections are restocked regularly. Our inventory is live so items or sizes that appear as unavailable are unfortunately out of stock. To optimize your sizing and color options, we recommend staying up to date with our social media feeds for information on new collection releases and re-stocks. 

Please email us with your exact style, color, and sizing of choice so we can place you on our list, in order to follow up as soon as the item is back in stock. Email us at: support@rivibikinis.com

How should I care for my new bikini?
The best way to lengthen the life of your bikini is to use RIVI Bikinis Active Wash. It coats your bikinis and keeps it protected from harmful chemicals especially chlorine.

To also keep your new bikini in the best possible shape we recommend that you avoid sitting on or up against rough surfaces- keep a towel handy and keep your bum comfy!

After a dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand-wash your bikini with mild soap in cold water. Some colors may bleed so please do not mix light and dark colors while washing. Line dry or dry flat, do not wring, twist, or iron. Always avoid contact with oils, sunscreen, and heavily chlorinated pools. 

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Sizing Chart
BIKINI TOPS
 SIZE UNDERBUST (Bra Band)
XS 30 - 32"
S 32 - 34"
M 34 - 36"
L 36 - 38"

 

BIKINI BOTTOMS

 SIZE JEAN SIZE
XS 23 - 25"   (00-1)
S 25 - 27"   (2-4)
M 34 - 36"   (4-8)

 

**Please note that we specialize in petite swimwear sizing, so if you are unsure about your size or have cups measurements, the safe bet would be to choose the larger size**

 

ACTIVEWEAR & ONE-PIECE SWIMSUIT

XS
0-2
S
4
M
6-8
L
10
CUP SIZE A B B-C C
BUST 30 - 32 33 - 35 36 - 37 38 - 39.5
WAIST 24 - 25.5 26 - 27.5 28 - 30.5 31 - 32.5
HIPS 33 - 34.5 35 - 36.5 37 - 38.5 39 - 41

 

BUST
Measure under your arms at the fullest part of your bust. Keep the tape level.

WAIST
Measure around your natural waistline, keeping the tape comfortably loose. This is the narrowest part of your body between your ribs and hips.

HIPS
Stand with your feet together and measure around the fullest part of your hips.